Pepetho Partner Terms

This document is an agreement between PT Arungi Dunia Teknologi ("Pepetho", "we") and the owner or operator of a pet boarding business that lists on Pepetho (the "Partner", "you").

Pepetho runs on the skocipos cashier app. Your use of skocipos and the backoffice, including balances and withdrawals, is governed by the Skoci POS Terms of Use. Where they differ on bookings that come from Pepetho, these Partner Terms prevail.

1. Sign-up and verification

1. Signing up is free. You must give accurate details: owner name, business name, address and map pin, WhatsApp number, and a business bank account in your or your company's name.
2. The Pepetho team verifies every listing before it goes live: that the place exists, the photos are genuine, the account name matches, the rules are written down, and the phone is answered.
3. Verification is repeated when you change your address, bank account or photos. A listing that fails a repeat check is paused until fixed.

2. Listing obligations

1. Photos must show your own premises, be recent, and not mislead.
2. A listing must state: room types and nightly prices, which animals you accept, the vaccine requirements you actually enforce, drop-off and pickup hours, the cancellation deadline, and the cancellation fee.
3. Prices on your listing must be equal to or lower than what you offer on other channels for the same room and dates.
4. Keep room availability up to date. A booking for a room you marked available must be honoured.

3. Commission

1. Pepetho charges 5% commission per booking that comes through Pepetho. There is no sign-up fee or monthly fee to list.
2. Commission is calculated on the amount passed to you, including cancellation fees and no-show amounts you are entitled to.
3. Extras the pet owner pays directly at your cashier, such as grooming or an extra night, carry no commission.
4. Changes to the commission rate are announced at least 30 days in advance and never apply to confirmed bookings.

4. Payments and payouts

1. Pet owners pay in full through Pepetho. You may not ask for payment for a Pepetho booking outside the Service.
2. Booking funds move to your balance after the pet checks in, minus commission. Cancellation and no-show fees move once the booking's status is final.
3. Withdrawing your balance to your bank account follows the balance and withdrawal terms in the Skoci POS Terms of Use.
4. We may hold funds for a booking under complaint until the complaint has been reviewed.

5. Cancellation by the partner

1. If you cancel a booking, the pet owner gets a 100% refund and you receive nothing for that booking.
2. Repeated cancellations, more than 2 bookings in 30 days without force majeure, may lead to your listing being paused.
3. You must honour the refund rules shown on your listing when the pet owner booked.

6. Standard of care and incidents

1. You are responsible for the care, safety and health of each pet during its stay.
2. You must check vaccination proof at check-in as your listing requires, send a Daily Update at least once a day during the stay, and record any medicine given.
3. If a pet falls ill, is injured or goes missing, you must contact the owner immediately, take the pet to a vet where needed, and report it to us within 24 hours.
4. You must hold any business licence required for pet boarding in your area.

7. Pet owners' data

1. Data about pet owners and their pets that you receive through Pepetho may be used only to fulfil the booking and your legal obligations.
2. You may not use it for marketing outside Pepetho, sell it, or share it with others, and you must protect it in line with Law No. 27 of 2022 on Personal Data Protection.

8. Suspension and termination

1. We may pause or remove a listing for breach of these Partner Terms, repeated proven complaints, payment outside the Service, or false information.
2. You may stop listing at any time. Confirmed bookings must still be honoured or cancelled under section 5.
3. Money owed to you is still paid after termination, minus commission and any refunds owed to pet owners.

9. Law, language and contact

1. These Partner Terms are governed by the laws of the Republic of Indonesia. Disputes are first addressed by good-faith discussion for 30 days; failing that, before the Central Jakarta District Court.
2. This document is written in Indonesian. This English text is a translation for convenience only; the Indonesian version is the legally binding one.